Hiring a Private Detective is an important decision, but knowing who to work with is not always easy. Here, we share our experience working with clients and the elements that we believe will give you the best chance of reaching a successful outcome.
Trust
At Private Detective London (PDL), our clients span both the corporate and private worlds, but in both cases, at the heart of every successful investigation is trust.
We understand that when you are working with a private detective, you need to have confidence in their ability to carry out the work required of them.
That’s why we offer our potential clients a free, no-obligation appraisal. We listen carefully to what you tell us about your situation; then we give you an honest answer about what is achievable.
If we take on your case, we want you to feel reassured that we have the skills and experience to investigate your situation, and we will only take on instructions that we know we can help you with.
Finding the right fit
For many of our clients, hiring a private detective is a once-in-a-lifetime situation, and our approach reflects that: we will handle your case with the utmost professionalism and sensitivity from the outset.
As an unregulated industry, standards can vary, so we recommend that if you need to hire a private investigator, you look at who you would be working with, and their methods before entering into any sort of agreement.
In addition to checking whether a private detective has the necessary investigative skills to handle your case, we advise our prospective clients to spend some time thinking about the kind of person they would like to work with before trying to get quotes or comparing different providers.
At PDL we make sure we can provide an appropriate perspective on cases, whether personal or corporate in nature, and we work hard to make sure our clients are comfortable confiding in us – whatever their situation.
How we work
Where possible, we meet our clients in person. We believe this is an important part of each investigation – building the client/detective relationship and gathering as much background on the case as possible.
Once we agree to take on a case, we provide a formal contract. This protects all of us, and provides peace of mind that we are on the same page regarding the scope of the investigation, the fee structure and any other specifics of our working relationship.
Our clients always know who they can contact during an investigation and how the process will work: this is part of our commitment to providing safe, ethical and legal outcomes for all our clients.
Why we work this way
We have over 25 years of experience working in this industry, so there’s not much we haven’t seen, and we know what works and what doesn’t.
Our approach is built on a foundation of honesty and transparency; we believe it’s vital to appraise and qualify every enquiry we receive before accepting instructions, and our success rate reflects this.
Clients do sometimes come to us with preconceived ideas about what we do and how we might do it (perhaps the result of so many popular TV, film and book detectives), but we always focus on what we do best and know will yield results:
- A team of experts with the skillsets necessary to cover the varied nature of the cases we’re asked to investigate
- Building trust with our clients
- Working in a way that is both legally and ethically sound
What makes a good investigator stand out from the crowd is often simply their approach to communication. So, if you are looking for an investigator, it’s worth thinking about the following questions before you make your decision:
- Are they listening to me?
- Are they paying attention to the detail of what I’m sharing with them?
- Would I feel comfortable confiding in them?
- Are they upfront about their fees?
- Will they give me a contact for the duration of the investigation?
- Do I feel reassured that they carry out their work in an ethical and legal manner?
If you think we could be the right fit for you, get in touch:
+44(0)2037471865
contact@privatedetective.london
